Shipping & Return Policy

Domestic Shipping

KOZAKH’s default shipping method is the United States Postal Service. For all US orders, please allow 1 to 2 business day for us to ship your items. You will receive an email confirmation once your order is shipped.

Methods and transit times:

TYPE

COST

TIME

Standard Shipping

FREE

3-5 business days

2 Day Shipping

FREE l Orders +$200

2-3 business days

 

Please Note: These delivery timeframes do not include the production time and only cover time in transit. If your order is time sensitive, please email us so we can further assist in expediting your order if possible.

International Shipping

All international orders are shipped via DHL. Shipping rates are calculated on the basis of destination and weight of package. All additional taxes, customs, and import duties are the responsibility of the customer. 

Any re-delivery of parcels needs to be arranged and paid for by the customer.

KOZAKH is not able to identify how long any order will take to arrive once it reaches customs in your specific country. We are not liable for your package once it leaves our facilities.

Upon delivery, if you do not pay the Taxes & Duties due by your countries customs office your order will be forfeited and not refunded. Please send us an email with any questions regarding International shipping charges you're unsure about.

Tracking Your Order

Once your order has been placed, you will receive an order confirmation via email. This email confirms that your order has been received and has been sent into production. As soon as your order has finished production, you will receive a second email with a link that will direct you to updated tracking information.

One Love single charms will be shipped without tracking number.

INCORRECT/INSUFFICIENT ADDDRESS
It is the customer's responsibility to provide an accurate and complete shipping/delivery address for his/her order. If the wrong or incomplete delivery address is provided, Kozakh will not refund a customer's purchase or replace the goods. If your address is insufficient and is returned to sender, you will be charged an additional reshipment cost.

LOST/STOLEN/DAMAGED PACKAGES
Kozakh is not responsible for lost, stolen, or damaged packages. If you feel as though your package has been lost, please submit a claim to the provider used at checkout: USPS here, UPS here, or DHL here. 

If you have any questions about our shipping policy, please contact us at customercare@kozakh.com.

RETURNS & REFUNDS

*Gift Return Policy - All gifted items are eligible for exchange or a store gift card equal to the amount of the return item for up 30 days after purchase.

KOZAKH accepts merchandise exchanges and returns within 7 days of delivery (excluding Custom Orders and Flash Sale Items). Items must be shipped within those 7 days. We can offer you store credit or an exchange of equal value, and will cover the return cost of shipping if you select one of these options. You can also choose to receive a full refund, minus the cost of return shipping ($5). Exchanges, credits, and returns will be issued once we have received the return item. Please allow up to 7 days for your credit card statement to reflect the refund. The item must be returned in the same condition you received it, without wear or damage, along with the return receipt & in its original packaging.

Shipping fees are not refundable. Orders outside of the US are not eligible for free return shipping. 

PLEASE NOTE: Items purchased using certain discounts or promotions such as BOGO offers and bundled pricing discounts may be subject to alternate shipping and return policies. Please see Special Promotions Terms & Conditions for more information.

Have more questions? Please contact us by email – customercare@kozakh.com

Thank You!