Our Quality Guarantee

We want you to have the very best experience wearing your jewelry, which is why all KZK jewelry comes with a 3 Year Quality Guarantee, and all KOZAKH and KOZAKH Fine Jewelry come with a Lifetime Quality Guarantee!

We believe your jewelry should be made to last forever, and that you should be able to wear your favorite pieces everyday without worrying about them getting damaged. That’s why we choose materials like 14K Gold Filled and Sterling Silver that are tarnish resistant and won’t lose their color.

What is covered under your jewelry's warranty?

All of our warranties cover any type of damage that can be repaired. If something happens, all you need to do is contact us by emailing customercare@kozakh.com, or by using the chat app on our website, and we'll help you ship your jewelry to our studio for repair by one of our expert jewelers. Shipping is just $5 each way, and our Customer Care team will email you a print-at-home return label, saving you the time and hassle of getting one yourself.

The warranty does not cover anything that can't be repaired, such as lost or stolen jewelry, lost or stolen parts of jewelry, charms and pieces that need to be completely replaced, and jewelry that cannot be restored due to lack of proper cleaning and maintenance. Keep your warranty active by cleaning your jewelry when it starts to look dirty! Our Clean Your Jewelry page has easy, at home, step-by-step instructions on how to properly keep your jewelry shining bright for decades.

Looking to have your jewelry repaired?

Simply email customercare@kozakh.com or send us a message us using the chat app on our website along with a photo of your jewelry, and one of our Customer Care agents will get back to you with the next steps.

Last but not least, if you're not sure your warranty will cover your issue, it never hurts to ask! We always do our best to find a positive solution for every situation, and we'll most likely surprise you (in a good way)!

Thank you so much for wearing KOZAKH Jewelry!