In most cases we’ll fix or replace it for free. So go live your best life, and wear your jewelry the whole time! If you’re looking for jewelry that comes with a Lifetime Quality Guarantee, check out our Demi-Fine jewelry line, KOZAKH, and our Fine jewelry line, KOZAKH Fine Jewelry!
We believe your jewelry should be made to last forever, and that you should be able to wear your favorite pieces everyday without worrying about them getting damaged. That’s why we choose materials like 14K Gold Filled and Sterling Silver that are tarnish resistant and won’t lose their color. We back this up with a Lifetime Warranty that covers almost everything. If something happens, all you need to do is contact us, and ship your jewelry to our studio. In most cases, we’ll fix or replace it for free. So go live your best life, and wear your jewelry the whole time!
Things we don’t cover include lost or stolen jewelry, and jewelry that has been clearly mishandled. For example, if you lose your necklace in the jacuzzi and find it in the filter a month later and it's not looking 100% (ahem... true story). But, we know how sucky that feels, so even if something like that happens, just let us know. Our solutions to these kinds of problems usually surprise our customers (in a good way)!
Thank you so much for wearing KOZAKH Jewelry!