Returns

If you choose to return your items for a refund, a $5 fee will be withheld to pay for the return shipping label. The return label fee is waived for Exchanges and Store Credits. Exchanges, store credits, and refunds will be processed after the returned items have been delivered to our office. Please allow 7-10 business days for your credit card statement to reflect the refund.

In our effort to produce sustainably made products and reduce waste, we invest a lot in our reusable packaging. All of our products are made with intention and ethically manufactured, including our pouches and cleaning cloths. The following policy ensures we can maintain these high standards.

Each item must be returned in the same condition you received it, without wear or damage, along with the return receipt & in its original packaging, and must include all packaging that came inside the box, such as the jewelry pouch, branded cards, etc. A fee will be taken from the refund for any item that is not returned.

If you are only returning part of your order, you may keep any packaging for the items your are keeping.

Shipping fees are not refundable. Orders outside of the US are not eligible for free return shipping.

PLEASE NOTE: Items purchased using discounts or promotions including but not limited to BOGO offers, bundled pricing discounts, and free gifts may be subject to additional shipping and return policies. Please see Special Promotions Terms & Conditions for more information.

Have more questions? Please contact us by email – customercare@kozakh.com