RETURNS & REFUNDS
*Gift Return Policy - All gifted items are eligible for exchange or a store gift card equal to the amount of the return item for up 30 days after purchase.
Normal Return Policy - KOZAKH accepts merchandise exchanges and returns within 7 days of delivery (excluding Custom Orders and Flash Sale Items). Items must be shipped within those 7 days. We can offer you store credit or an exchange of equal value, and will cover the return cost of shipping if you select one of these options. You can also choose to receive a full refund, minus the cost of return shipping ($5). Exchanges, credits, and returns will be issued once we have received the return item. Please allow up to 7 days for your credit card statement to reflect the refund. The item must be returned in the same condition you received it, without wear or damage, along with the return receipt & in its original packaging.
Shipping fees are not refundable. Orders outside of the US are not eligible for free return shipping.
PLEASE NOTE: Items purchased using certain discounts or promotions such as BOGO offers and bundled pricing discounts may be subject to alternate shipping and return policies. Please see Special Promotions Terms & Conditions for more information.
Have more questions? Please contact us by email – firstname.lastname@example.org