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Shipping & Hassle-Free Returns

Domestic Shipping (USA)

KOZAKH’s default shipping method is the United States Postal Service. For all US orders, please allow 1 to 5 business day for us to ship your items. The estimated ship date is noted on each product page below the "Add to Cart" button. You will receive an email confirmation once your order is shipped.

Carriers and transit times:

TYPE

COST

TIME

USPS Standard Shipping

$5

FREE for Orders +$75

3-5 business days

USPS Priority Shipping

$10

FREE for Orders +$200

2-3 business days

UPS Live carrier rate - calculated at checkout Based on service selected

Please Note: These delivery timeframes do not include the production time of 1-5 days needed to make each item by hand. The times above only represent the time in transit after the package has been received by the carrier. If your order is time sensitive, please email us so we can further assist in expediting your order if possible.

International Shipping

All international orders are shipped via DHL. Shipping rates are calculated at checkout based on the destination. Taxes, customs, and import duties are included in the product prices and paid for before the order reaches your country, which ensures you order will not be delayed.

All of our jewelry is handmade to order, so please allow 1 to 5 business day for us to ship your items.

Carrier and transit times:

TYPE  COST TIME
DHL Express Calculated at checkout. 3-5 Days

Please Note: These delivery timeframes do not include the production time of 1-5 days needed to make each item by hand. The times above only represent the time in transit after the package has been received by the carrier. If your order is time sensitive, please email us so we can further assist in expediting your order if possible.

Returns & Refunds (USA)

Store credit and exchanges - Items are eligible for returns for store credit or exchange within 14 days of delivery, and a FREE return label will be provided. 

Refunds - We offer simple, hassle-free returns for refunds within 7 days of delivery. Return shipping is $5, which will be withheld from the refund.

*Gift Return Policy - All gifted items are eligible for exchange or a store gift card equal to the amount of the return item for up 30 days after purchase.

Have more questions? Please contact us by email – customercare@kozakh.com

Read the fine print here: Shipping & Return Policy