Shipping policy
Domestic Shipping
KOZAKH’s default shipping method is the United States Postal Service. Everything on the site is made to order, please allow 2 to 3 business day for us to make your jewels.
Methods and transit times:
|
TYPE |
COST |
TIME |
|
Standard Shipping |
FREE |
3-5 business days |
|
2 Day Shipping |
FREE l Orders +$200 |
2-3 business days |
Please Note: These delivery timeframes do not include the production time and only cover time in transit. If your order is time sensitive, please email us so we can further assist in expediting your order if possible.
International Shipping
All international orders are shipped via DHL. Shipping rates are calculated on the basis of destination and weight of package. All additional taxes, customs, and import duties are estimated at checkout and collected up front. These taxes and duties are paid to the appropriate governing authority on behalf of the customer to ensure the order is not held in customs.
Please be aware, taxes and duties paid for international orders are collected by the customer's governing authority. We are not able to refund taxes or duties once they have been paid to the customer's country.
Returns & Refunds
KOZAKH offers simple, hassle-free returns within 7 days of receiving your product.
Have more questions? Please contact us by email – customercare@kozakh.com